Privacy Policy

Sites covered by this Policy Statement


This Privacy Statement applies to all Porcupine Tree Care owned websites and domains.

Links to non Porcupine Tree Care websites

The Porcupine Tree Care websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Porcupine Tree Care website. Porcupine Tree Care does not control those sites or their privacy practices, which may differ from Porcupine Tree Care's. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Porcupine Tree Care Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Porcupine Tree Care; that sharing is governed by that third-party company's privacy policy.

Types of information we collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information is information that is associated with your name or personal identity. Porcupine Tree Care uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Porcupine Tree Care. We take seriously the trust you place in us. Porcupine Tree Care will not sell, rent or lease your personal information to others.

On some pages and links at Porcupine Tree Care, you can order products or services, request information, subscribe to marketing or support materials, register yourself, or apply for a job at Porcupine Tree Care. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Porcupine Tree Care collects and analyzes non-personal information to evaluate how visitors use the Porcupine Tree Care website.

Non-personal data we collect may include the pages visited on the Porcupine Tree Care websites, unique URLs1 visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.


Children’s Privacy

Porcupine Tree Care is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Porcupine Tree Care does not knowingly collect information from children under the age of 13 and Porcupine Tree Care does not target its website to children under 13.

How we use your information

Porcupine Tree Care uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize the Porcupine Tree Care website.  Occasionally we may also use your information to contact you for market research regarding Porcupine Tree Care products or services. We will give you the opportunity to choose your privacy preferences regarding such communications.  You may, at any point, contact us to request an opt-on on future communication. Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by our financial services providers or Porcupine Tree Care and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data collected online may also be combined with information you provide Porcupine Tree Care through other sources such as product registration, call centers or public events such as trade shows or seminars.

Personal data given to Porcupine Tree Care may be transferred across state, provincial and/or country borders for the purposes of data consolidation, storage and simplified customer information management.

Non-personal data is aggregated for reporting about Porcupine Tree Care website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share your information with

Porcupine Tree Care will not sell, rent or lease your personal information to others. Porcupine Tree Care will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Porcupine Tree Care shares customer information across Porcupine Tree Care -owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.

Porcupine Tree Care occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of Porcupine Tree Care and may not use it for any purpose other than to carry out the services they are performing for Porcupine Tree Care. These service providers may change or we may contract with additional service providers to better accommodate our customers. Porcupine Tree Care will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Porcupine Tree Care or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Porcupine Tree Care will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

Your Choices

Porcupine Tree Care gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Porcupine Tree Care-wide marketing communications. Porcupine Tree Care -wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Porcupine Tree Care -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

Your information and third-party companies

Certain Porcupine Tree Care services are linked with those from unrelated third-party companies, some which offer you the option to share with both Porcupine Tree Care and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.

Keeping your information secure

Porcupine Tree Care is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Porcupine Tree Care has in place appropriate physical and managerial procedures to safeguard the information we collect.

This privacy statement applies to Canada